Top 10 questions to ask when choosing a TRM solution

/live_board/v2/downloads?uid=ae00788f-e471-4f6b-a9ea-3a3ca2a94e70&redirect=true

Top 10 questions to ask when

Effective travel risk management is a critical component of ensuring employee safety, minimizing disruptions, and maintaining business continuity. For travel managers responsible for creating and enforcing corporate travel policies, the stakes are high. Choosing the right Travel Risk Management (TRM) solution can make all the difference in how effectively you mitigate risks and respond to emergencies.

According to results from our own year-long study of more than 200 global C-suite executives, only 24% of surveyed organizations have a strong Travel Risk Management program in place as defined by TRM Standard ISO 31030. Additionally, only 21% of those surveyed feel that their organizations have adequate measures in place to meet the standard’s key requirements for travel safety.

Everbridge delivers a business resilience advantage with High Velocity CEM™, powered by Purpose-built AI, protecting organizations from the impact of critical events. By combining market-leading innovation, decision-ready risk intelligence, and full lifecycle automation, Everbridge ensures that managing critical events is as easy as 1-2-3. Only Everbridge helps organizations know earlier, respond faster, and improve continuously. Selecting the right Travel Risk Management platform is a significant decision with long-term implications. Itʼs therefore essential to ask the right questions to ensure that the chosen solution aligns with your organizationʼs unique needs. To simplify your due diligence process, weʼve compiled the top 10 questions to ask potential TRM vendors, along with valuable insights to guide your evaluation.

Choosing a travel risk management solution

If you’re ready to connect with a resilience expert, we’re here to help. Call us at +1 (888) 366-4911 or visit everbridge.com/contact-us to get started.

Does the system provide real-time global tracking? A truly effective TRM solution must provide real-time tracking of employees worldwide. This ensures you’re always aware of where your people are and can proactively identify risks.

• Can the system pinpoint employees impacted by emergencies, whether they’re currently traveling or scheduled to depart soon?

• Does it offer predictive insights, such as monitoring global hotspots, to anticipate potential risks?

• How accurate and timely is the location data?

What to ask

How reliable is the system in high-pressure scenarios? Reliability during emergencies can’t be compromised. Evaluate the provider’s ability to ensure uptime and effectiveness during peak traffic periods.

• How does the system perform during high-stress situations like widespread travel disruptions?

• What redundancy measures does the vendor have in place to ensure consistent service?

• Can the vendor provide examples of how the system handled past critical events?

• How well certified is the vendor regarding resilience, redundancy and other key infosec considerations?

What to ask

Is the platform equipped to handle multi-channel communication? During travel disruptions, clear and timely communication is of paramount importance. Ask about the platform’s communication capabilities.

• Does it support multi-channel communication, including SMS, email, push notifications, and voice calls?

• How effective is the SMS delivery network in terms of global reach, reliability, two- way communication and delivery reports?

• Can it deliver tailored safety alerts based on employee location?

• Does it allow for two-way communication so employees can confirm their safety and provide real-time updates?

What to ask

How flexible is the platform? Flexibility ensures the solution aligns seamlessly with your organization’s risk management strategies. No two organizations are the same, which means your ideal TRM solution should adapt to your policies and procedures.

• Can the platform be configured to enforce your specific corporate travel policies?

• Is it possible to assign varying levels of access to users based on their roles?

• Can the platform scale to accommodate the unique complexities of your operations?

What to ask

Can the platform protect all personnel under your duty of care? While frequent travelers are often the focus, there are other groups requiring protection. These may include remote workers, expatriates, contractors, or employees on domestic trips.

Does the platform leverage AI expertise to better manage risks? To proactively mitigate travel and operational risks, the platform should use purpose-built AI to analyze vast amounts of real-time data and detect emerging threats early. Intelligent automation and predictive analytics should play a central role in accelerating risk assessments and enabling rapid, informed decisions.

• Can the platform track and manage risks for all personnel types beyond just international travelers?

• Does it include support for employees in high-risk regions without regular travel?

• How does the platform support travelers who are not employees, for example guests, customers or contractors?

What to ask

• What data sources feed into the AI engine (e.g., government alerts, global news, social media, weather systems)?

• How does the vendor’s AI functionality prioritize and filter intelligence to minimize false positives and ensure accuracy?

• Does the platform generate anticipatory alerts with sufficient lead time to allow for rerouting, evacuation, or other protective measures?

• How does automation factor into issuing alerts or triggering response workflows once a risk is detected?

• How does the platform assess risk relative to travel rather than risk relative to security alone?

• What guidance is provided to the traveler in relation to the risk event to help minimize the impact on the traveler?

What to ask

• Is the platform compliant with GDPR or other regional data protection laws?

• Does it employ robust encryption to safeguard data during transmission and storage?

• What measures does the vendor take to prevent data breaches?

• What data security certifications does the vendor hold?

What to ask

Can the platform handle data securely and comply with regulations? TRM solutions deal with sensitive information, including employee locations and travel itineraries. It’s crucial to confirm the platform’s data security and regulatory compliance.

How well does the platform integrate with existing systems? To improve efficiency, your TRM platform should integrate smoothly with the tools and solutions you already use.

• Can the platform connect directly with Global Distribution Systems (GDSs) and third-party travel platforms?

• Does it integrate with HR systems, such as for updating employee data automatically?

• Can it handle booking data from airlines, hotels, and car rental companies?

• Can the platform integrate with other internal sources of traveler-centric information (e.g. travel policy or travel insurance)?

What to ask

What support does the vendor offer during and after implementation? A comprehensive TRM platform is only as effective as your team’s ability to utilize it. Training and support are vital during implementation and beyond.

Does the platform evolve to meet future needs? The travel risk landscape is always changing, and your TRM platform must adapt to meet emerging challenges.

• Does the vendor offer on-site or virtual training for administrators and end-users?

• How long does the onboarding process typically take?

• Is 24/7 customer support available for urgent issues?

• What educational resources are provided for administrators and travelers to aid the rollout and adoption of the platform features?

What to ask

• What is the vendor’s roadmap for future enhancements?

• How does the platform incorporate new technologies like AI and machine learning to improve efficiency?

• Are updates included as part of the subscription, and how often are they released?

• How does the vendor embrace customer feedback to influence innovation and feature enhancement within the platform?

What to ask

Take time to evaluate your options thoroughly. The right decision now will empower you to protect employees, maintain continuity, and inspire confidence during travel-related challenges. With employee safety on the line, it’s not just a choice, it’s a necessity. Connect with one of our resilience experts today. everbridge.com/contact-us

Making a well-informed decision Choosing the right travel risk management platform is about more than ticking off feature checkboxes, it’s about finding a reliable partner that enhances safety, minimizes disruptions, and elevates your ability to manage crises. By asking these 10 questions, you’ll uncover key insights that will help you identify a platform that truly meets your organization’s needs.

How AI capabilities enhance travel risk management Leading travel risk management platforms now leverage advanced AI technologies to deliver faster, more precise insights and streamline every stage of crisis response. Purpose-built AI within platforms like Everbridge High Velocity CEM™ can:

• Analyze vast datasets in real time to identify emerging risks, enabling proactive planning rather than reactive crisis management.

• Use predictive analytics and machine learning to provide early warnings and hyper-local threat intelligence, helping you protect travelers ahead of incidents.

• Automate workflows and streamline communication during emergencies, ensuring clear, timely, and accurate messaging to employees, no matter where they are.

• Employ AI-powered decision intelligence and knowledge graphs to map complex risks and interdependencies, empowering teams to make faster and more confident decisions.

• Continuously improve system performance and adapt to new types of threats, driving greater operational resilience and resource efficiency.

When evaluating TRM platforms, explore how integrated AI capabilities can help you transition from simply responding to crises, to predicting and mitigating risks before they impact your organization.

https://www.everbridge.com/contact-us/

Schedule a demo

Everbridge delivers a business resilience advantage with High Velocity CEM™, powered by Purpose-built AI and decision-ready intelligence to accelerate response, reduce downtime, and protect what matters most. Request a demo at everbridge.com/demo or call +1 (888) 366-4911.

Guide-EN-10 Questions Choosing a travel risk management solution _09.26.25

About Everbridge Everbridge offers the most comprehensive, end-to-end suite of solutions for managing both physical and digital critical events. Powered by Purpose-built AI, our High Velocity CEM™ platform delivers industry-leading actionable risk intelligence to help keep your business protected.

From safeguarding offices and public spaces to ensuring digital security and providing on-the-go solutions to protect your people, Everbridge is the only critical event management platform you’ll need.

The results are clear: Forrester Consulting estimates a 358% ROI for Everbridge customers over three years, including $2 million saved in IT downtime and $3 million gained in operational efficiency. With instant multi-channel notifications and full lifecycle automation, Everbridge streamlines responses, eliminates delays, and strengthens organizational resilience - all within a seamless, user-friendly platform.

A unified platform for greater resiliency in critical event management

Leveraging cutting-edge technology, strategic innovation, and proven reliability, Everbridge empowers you to navigate an ever-changing risk landscape with confidence.

Experience the power of Everbridge for yourself Request a demo today or call us at +1 (888) 366-4911 to speak with a resilience expert.

http://www.everbridge.com/demo

Top 10 questions to ask when choosing a TRM solution

Item Type: pdf